Hoka Arahi 9 Wide Fit Running Shoes - Mens - Black/White

The delivery time depends on your country. Once your order is shipped, you will receive a shipping notification from DHL Express. When you provide your email and mobile number, DHL Express will notify you by email and SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customise your delivery via DHL On Demand Delivery (ODD) and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL ODD is giving you maximum flexibility and greater control over your delivery.

DHL ODD offers flexible delivery options:
* Deliver my Package on Another Day: Scheduled Delivery
* Deliver my Package to Another Address: Alternate Delivery to work or family
* Deliver my Package at a Safe Place: Authorize Shipment Release
* Deliver my Package with Neighbour: Leave the package at your Neighbour, Reception or Guard
* Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection
* Request to hold my Package: Vacation hold and safekeeping your parcel up to 30 days

DHL ODD gives you full control and you never miss another delivery. Flexible, convenient and always at the right moment!

It is essential that you enter the correct delivery information into the checkout. We operate a fully integrated system whereby the precise delivery information that is entered into the checkout is what appears on your Order Confirmation and in turn your Shipping Label. We can therefore not accept any responsibility for any error or omission in the Delivery Information that appears on the Shipping Label. If a package is lost or delivered to the incorrect property due to an error on the shipping label the entire responsibility of this remains with the individual who entered the information into the checkout.

Some orders take longer to dispatch:
- Our warehouse dispatches orders Mondays - Fridays
- On UK Bank holidays as they are not classified as delivery days
- Custom embroidered/printed items of clothing
- During sale time or Christmas periods
- If your address is in a remote location
- If the availability of an item on your order has changed since you purchased - we will email you to help find another
- Some products are subject to special delivery conditions such as Mc Keever jerseys etc. Items applicable as requiring special delivery conditions detail the specific delivery information on the product description tab on the product listing page.

Due to the volumetric size and weight of some orders an additional shipping cost may be applicable.  If this happens we will contact you to confirm before shipping your order.

We dispatch orders from multiple locations - your order may be split into more than one parcel, and may not all arrive together in the one delivery.

1. Choose a suitable return delivery method

I'll post it to McKeever Sports myself (Return costs not refunded) 

If the item is being returned as a result of our error then we'll refund the return shipping costs (up to the cost of Royal Mail First Class or Standard Parcel).

Customers from outside the European Union should mark the outside of the package with 'RETURNED GOODS FAILED SALE' to avoid paying undue customs charges.

2. Print and complete your returns form

Returns T's & C's

1. Christmas Returns - any purchase made between 1st Nov to 19th December will have a return deadline of 18th January
2. Return goods for exchange/refund within 30 days of receipt - you must complete a Returns Form.
3. You are responsible for returning the item back to us - we suggest you use just follow the instructions above to get the best returns service. There is no need to contact us before sending an item back
4. Additional postage charges for reshipping an exchange may apply. Our Customer Services team will require your prior approval before applying this charge
5. Please do not attach postage labels or tape directly onto retail packaging/boxes – we cannot process your return unless the goods/packaging are in their original condition
6. Items must be unused and returned in original packaging with the manufacturers labels attached
7. Personalised or bespoke items including ALL Club Shop garments CANNOT be returned for exchange or refund, nor can items that have had hygiene strips removed
8. Refunds will be credited to the payment method used to purchase the goods. Please note shipping is excluded. We aim to complete all refunds within 5 days of receipt. Please note that credit and debit card refunds can take some time to appear in your account - this depends on your banks policy and is out of our control
9. If you return an item for exchange and we have sold out of the requested item we will then issue you a refund instead

We reserve the right to reject the return of goods which are not returned in accordance with the guidance above.

Additional Information

If you have any questions, the easiest way to contact us is by email:

Customer Service Email: cs@mckeeversports.com

(Our Customer Services Team operates between 9am-5.30pm (GMT) Monday to Friday)